Vulnerable forced to battle the energy giants as billing complaints top 40,000

From debt collectors threatening a disabled woman, to a bill demanding more than £50,000, consumers are paying a high price for chaotic accounting, as Anna Tims reports An elderly man has been told that he owes £51,000 in the latest example of the problems faced by vulnerable consumers battling energy suppliers. He told of the five-figure bill he received from Co-operative Energy, despite previous assurances that his account was in credit. Eventually he enlisted the help of his daughter, Amand...